You can submit your RMA using Chipco's online RMA form. Please follow and meet the following procedure(s) / requirement(s) before submitting your RMA.
- Customer must fill out the form completely and must provide a copy of invoice from the store purchased to validate product warranty at the time of RMA request. Any request(s) without required information will be ignored.
- RMA # is valid for 15 days from the issue date. All product(s) list on the RMA Request Form must receive by Chipco within 15 days. A new RMA # need to be obtained after the validation time. RMA # cannot be reused/duplicated.
- All return product(s) must securely pack in box with stuffing materials All RMA must be shipped in freight/insurance prepaid. A traceable shipping method is highly recommended. Customer assumes risks of loss/damage in transit.
- Chipco uses 1-to-1 ratio for RMA return for replacement(s). If customer wants to have a complete package replaced, you must return product(s) in FULL set.
- All return product(s) for credit/exchange must be in its original color-box including registration card and all accessories (cables, manuals, driver diskette/CD, power adapter/cord...etc.)
- RMA request(s) for credit and/or exchange can be refused at Chipco's discretion.
- Customer will be notified for any out-of-warranty product(s), physical damaged product(s), and non-Chipco product(s) that received. Chipco will not responsible for freight/insurance charges for returning the above said product(s). If no instructions from customer within one week, Chipco holds no responsible for the product(s) thereafter.
- All return product(s) must like-new, no physical damages (including surface scratches and stickers/labels), and in resellable condition. All return product(s) will be inspected.
- The RMA # must clearly mark on the shipping label for all return package(s). DO NOT PUT RMA # ON PRODUCT DIRECTLY. Any packages without RMA # marked outside will be refused.
- RMA # will be issued via Phone, Fax, or e-mail whichever is available within 24 hours of request. Turn-around time for RMA replacement(s) is 24-hours from the day the package(s) received by Chipco per availability of the item.
- Chipco will charge a 20% re-stocking fee for all items non-defective or unused sent back beyond 15 days from the date of purchase. No credit will be issued after 30 days of purchase.
- DOA (Defected On Arrival) period is 7 working days from the purchase/invoice date.
- OEM CPUs have 30 day warranty only.
- Special order items will have no credit or return warranties.
- Faster or advanced replacement is offered by vendors such as: AOC, SMC, MSI and others. Please click on the appropriate vender link below.
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