CONVENIENT ORDERING

Our sales office is open Monday-Friday, 9 AM to 6 PM EST. You may reach us by calling toll free 1 888 322-4472 or in South Carolina at 803-786-8646. You can also order 24/7 at www.chipcoexpress.com .

CREDIT TERMS

1. 1. OPEN ACCOUNT TERMS _ (Upon approval) Net 20 days – Must complete the entire Chipco customer application.
2. 2. On requested credit lines over $20,000 a copy of your financial statement is required.
3. 3. We accept credit cards – MasterCard, Visa, Discover, and American Express.
4. 4. Electronic Funds Transfer (EFT) is available to those who qualify.

RETURNED CHECKS

Customers with checks returned because of insufficient funds will be assessed a $25.00 service charge.

TAX REQUIREMENTS

Every new dealer MUST furnish a State Sales Tax Exemption Certificate or be billed tax until the certificate is received. All items sold for personal use must be taxed, even if the individual has a sales tax number file with Chipco. Shipments cannot be release until this document is received.

SHIPPING/FREIGHT POLICY

Orders received and credit approved by 4:30 PM local time ship the same day. Shipments are F.O. B. our warehouses (Columbia, SC). Chipco offers drop shipping to your customers. We require a confirmation on your company letterhead in order to drop ship. This letter will be kept on file at our corporate office.

FREIGHT DAMAGE

Chipco’s DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions: Note any damages on the receipt. All damaged shipments received via UPS/RPS should be noted with the carrier. All damaged shipments received via truck and air carriers must be accepted with all damages clearly noted on the bill of lading. You must then place the claim with the carrier within 10 days of receipt. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in same condition as was received.

DISCREPANCIES

Upon receipt of merchandise, you have three (3) business days to fax or use any other overnight method to reply in writing as to any discrepancies.

REFUSED ORDERS

Dealers will be responsible for a 20% Returns Processing Charge for refused orders in addition to all freight charges. No future orders will be shipped unless this charge is paid.

WARRANTY PROCEDURES

The warranty for the products purchased from Chipco is provided by the manufacturer. Chipco administers the individual manufacturer warranty, which may include returning defective products to Chipco or sending the defective products to a Factory Authorized Repair Center. If you request to return defective product to Chipco, you must comply with the following conditions or your return may be refused or partial credit given.

• All returns must be in original packaging with all accessories included.
• Absolutely no advance replacement for defective material.
• No credit on RAM, CPU’s or Software, exchange only.
• No credit will be issued for items older than 7 days. All credit issued will be in house credits only.
• Items returned more than 30 days after invoice date are for replacement only and no credit will be issued.
• 0-7 days from invoice date – Full credit issued.
• 8-30 days from invoice date – replacement items given on defective items and items returned for credit are charged 20% restocking fee
• After 30 days from invoice date – replacement only (no credit issued)
• Non-defective items can be charged a restocking fee of 20% (twenty percent)
• Defective items returned with physical damage are not eligible for return and will not be accepted.
• Average turnaround time for RMA is two (2) business days, however, we reserve the right to take up to seven
• (7) business days depending on volume and staffing.
• All RMA numbers are valid for 2 weeks from date issued.
• A copy of the original invoice and RMA form must be included with all RMAs to ensure prompt service. Please fax RMA Request form to (803) 419-0281.
• We reserve the right to assess a $60 testing and handling fee for products sent in as RMA defective that prove to be non – defective upon our inspection.
• All troubleshooting of software and configuration errors will be billed at a rate of $60 per hour.
• All parts purchased from Chipco carry a one-year warranty except processors and items whose manufacture warranty is less than one year.
• Special order items and items not normally stocked at Chipco will carry a 30 day warranty pending manufacturer/vendor return policy decisions.

Warranty Procedures for Chipco - Configured Systems

Chipco’s standard policy on systems configured by Chipco is a one-year swap on parts. Chipco will replace defective parts for one year with the same item if available, or with a similar item if a direct model replacement is unavailable, at our discretion. Product must have been purchased from Chipco and configured by Chipco. Dealer’s account must be current. This does not cover abuse by the dealer or end-user. Vendor must be currently carried by Chipco.